Refund Policy

This policy explains when funds can be returned.

Uninvested deposits

A deposit that has not yet been allocated to a plan can be withdrawn at any time, subject to standard withdrawal review and any network fee.

Active investments

Once an investment is opened, the principal is committed for the term of the plan and cannot be recalled early. At maturity the principal is returned automatically where the plan states "Principal Included".

Errors

If a deposit is credited to the wrong account or an incorrect amount is posted, contact support within 30 days with your transaction reference. Confirmed errors are corrected in full.

Failed deposits

Transfers that fail to confirm on-chain are never credited and remain in your own wallet. No refund is required.